The art of active listening : how people at work feel heard, valued, and understood

Summary: "Leaders can achieve better working relationships, higher loyalty, and higher revenues simply by changing their listening strategy. Organizations are caught up in the Great Resignation because team members have not felt heard for a long time. Even with renewed focus on human resources and DEI initiatives, we aren't hearing each other. Heather Younger says what we need is a new change model for organizational listening. She illustrates five steps in the "cycle of listening": 1. Recognize what's not being said-Pick up important signals, including nonverbal ones, in our environments. 2. Seek to understand-Step outside our own experiences to uncover the needs and perceptions of our colleagues. 3. Decode-Reflect on what we hear to gain a deeper understanding. 4. Act-Apply this understanding to create and communicate a plan of action. 5. Close the loop-Connect the dots between what we hear and what we will do in response. This book will help break our current listening cycles so we can implement one that honors all parties and works for the long haul. Discussion guide is available in the book for reading groups and book clubs"--

Record details

ISBN: 9781523003884
ISBN: 1523003901
ISBN: 9781523003907
ISBN: 1523003898
ISBN: 9781523003891
ISBN: 152300391X
ISBN: 9781523003914
Physical Description: 1 online resource
remote
Edition: First edition.
Publisher: Oakland, CA : Berrett-Koehler Publishers, Inc., [2023]

Content descriptions

Bibliography, etc. Note:	Includes bibliographical references and index.
Formatted Contents Note:	Introduction: How Well Do You Listen? -- Recognize the Unsaid -- Seek to Understand -- Decode -- Act -- Close The Loop -- Conclusion: Are You Ready to Become a Better Active Listener?
Source of Description Note:	Description based on print version record and CIP data provided by publisher; resource not viewed.