The Toyota way to service excellence : lean transformation in service organizations
Record details
- ISBN: 9781259641107
- ISBN: 1259641104
- ISBN: 9781259641107
- ISBN: 1259641112
- ISBN: 9781259641114
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Physical Description:
1 online resource
remote - Publisher: New York : McGraw-Hill Education, [2017]
Content descriptions
Bibliography, etc. Note: | Includes bibliographical references and index. |
Formatted Contents Note: | Chapter 7 Macrolevel People Principles: The Context for Exceptional People to Provide Exceptional Service -- Chapter 8 Microlevel People Principles: Develop People to Become Masters of Their Craft -- Chapter 9 Problem-Solving Principles: Strive Toward a Clear Direction Through Experimenting -- Chapter 10 The Long Journey to a Customer-Focused Learning Organization -- Notes -- For Further Reading -- Index |
Source of Description Note: | Print version record. |